Dental Administrator | Job advert (2025)

Job overview

As an administrator for the Special care Dental Team we are looking to employ an administrator to support our expanding General Anaesthetic team

· You will work with the current general anaesthetic (GA) team to provide comprehensive support to the Dental Team, undertaking a wide range of administrative tasks, including having personal responsibility for delegated tasks, this will include arranging appointments with parents and carers.

· To be the point of contact for the GA team within the dental service in relation to communication with parents and/or care homes and support staff.

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· You will work closely with the GA team to provide specific administrative support for general anaesthetic services provided by the dental team.

· You will plan and organise appointments. e.g. letters/calls/emails of explanation, or requesting further information or making adjustments which will need to be followed up and recorded.

· You will plan your own time in order to maintain efficiency of the system and meet all deadlines and targets.

· When required you will communicate with clinic and/or patients regarding their internal referral information and their upcoming appointments using tact and diplomacy skills. This may also require dealing with sensitive medical information and will include communication with special care patients, anxious patients, patients with cultural or language difficulties, carers, relatives, other health professionals such as GPs and dentists.

· You will need to manage difficult situations when dealing with distressed patients who are enquiring about availability of treatment, waiting times etc. and who may be in pain.

· You will need to communicate with clinical teams within the Dental service and with other healthcare professionals including General Medical and Dental Practices, care homes and hospital departments.

· You will receive and deal with queries from patients which will require judgement with prioritisation.

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Working for our organisation

• A big thank you for considering joining us at Hertfordshire Community NHS Trust
• You’ll find it a great place to work with many benefits offered to you as a member of our staff
• We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
• Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision
• We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages
• We don’t want you to miss out so we’d like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now
• You’ve made a great decision to apply to join to HCT - we’re looking forward to taking the next steps of the journey with you

You can apply to Access to Work to get money for communication support at a job interview - please use this link for more information: https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work
You need to apply before the interview takes place.

Detailed job description and main responsibilities

• To respond to any direct or written communication with patients or professionals in a courteous and professional manner.

• To deal with telephone, mail, e-mail efficiently and professionally, ensuring effective prioritisation for messages to appropriate clinic teams.

• Ensure strict confidentiality of client identifiable information, staff files and databases.

• You will provide nonclinical advice and information directly to patients/carers/ relatives/other staff.

You will support the GA team in all administration tasks to ensure the smooth running of the GA service

Please note all mandatory training will be given.